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UET-Complaints-policy-2022.pdf
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🔗 Source: unityeducationtrust.uk
📊 Size: 353 KB
👤 Author: Alan Jones
⬇️ Downloads: 118

Summary

Unity Education Trust has a complaints procedure to resolve issues at the earliest stage, providing high-quality education. The procedure is not limited to parents or carers and defines a concern as an expression of worry and a complaint as an expression of dissatisfaction. The trust aims to resolve complaints informally, but some are subject to separate statutory procedures. The procedure involves four stages: expression of concern, investigation, referral to the Head of School or CEO, and finally, referral to the Trustees' Complaints Committee, with no further right of appeal, but the option to refer to the Secretary of State for Education.

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Description

Unity Education Trust has a complaints procedure to resolve issues at the earliest stage, providing high-quality education.

Technical Information

  • File Format: PDF
  • File Size: 353 KB
  • Pages: 19
  • Language: EN
  • Author: Alan Jones
  • Total Downloads: 118
  • Last Updated: 1 month ago

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