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ICA007_COP_Report_2021-Updates_2.1_LR.pdf
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🔗 Source: insurancecouncil.com.au
📊 Size: 5.26 MB
📄 Pages: 60 pages
⬇️ Downloads: 173

Summary

The General Insurance Code of Practice sets standards for general insurers, employees, distributors, and service suppliers, focusing on customer support, especially for vulnerable individuals. The 2020 Code, effective October 5, 2021, reflects evolving community expectations and includes a strong focus on supporting customers experiencing vulnerability. It introduces new timeframes for resolving complaints and promotes awareness of financial hardship support. The Code demonstrates the industry's commitment to positive outcomes for consumers and best practice in conduct and customer service.

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Description

The General Insurance Code of Practice sets standards for general insurers, employees, distributors, and service suppliers, focusing on customer support,...

Technical Information

  • File Format: PDF
  • File Size: 5.26 MB
  • Pages: 60
  • Language: EN
  • Total Downloads: 173
  • Last Updated: 2 weeks ago

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