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an-ombudsman-s-view-of-good-costs-service-v3.pdf

🔗 Source: legalombudsman.org.uk

📊 Size: 164 KB

👤 Author: Adobe InDesign 18.1 (Macintosh)

⬇️ Downloads: 356

Summary

The Legal Ombudsman's guidance on good costs service emphasizes the importance of transparency and clarity in cost information provided to clients. Key points include:

Providing clear and accurate cost information before a consumer becomes a client, including on websites and marketing materials
Making charges and conditions for initial consultation meetings clear before the appointment is made
Explaining the charging structure and what it includes and excludes
Informing clients of possible future costs, including third-party costs, and providing rough estimates where practicable
Notifying clients of any changes to charges and justifying these changes
Maintaining the principle of costs being fair and reasonable in all circumstances.

The guidance includes examples of complaints and how they were resolved, highlighting the importance of clear communication and transparency in costs service.

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Description

The Legal Ombudsman's guidance on good costs service emphasizes the importance of transparency and clarity in cost information provided to clients.

Technical Information

File Format: PDF
File Size: 164 KB
Pages: 24
Language: EN
Author: Adobe InDesign 18.1 (Macintosh)
Total Downloads: 356
Last Updated: 1 month ago

Document Overview

This PDF document about here provides comprehensive information and guidance. Whether you're a beginner or advanced user, this resource offers valuable insights into here.