Basir.pdf

Malaysia is a model for Muslim countries in implementing quality systems in Higher Education Institutions (HEIs). This study investigates how HEIs in Malaysia comply with ISO 9000 requirements, focusing on quality management system, management commitment, resource management, product realization, and continuous improvement. It also explores the elements of organizational culture involved in ISO 9000 implementation and maintenance. The study found that many activities were undertaken to fulfill ISO 9000 requirements and that organizational culture plays a role in ISO 9000 implementation. The findings can serve as a guideline for managers in HEIs in Muslim countries to implement effective quality programs, which is crucial for improving the quality of higher education in these countries.