Complaints Received Q2 2022.pdf

Q2-complaints-quarterly-report.pdf
Preview of Complaints Received Q2 2022
🔗 Source: albynhousing.org.uk
📊 Size: 126 KB
👤 Author: Maureen Knight
⬇️ Downloads: 47

Summary

28 complaints were received from 1 July to 30 September 2022, with 18 dealt with at Stage 1 and 10 at Stage 2. No complaints were referred to the Ombudsman. Average response times were 5 days for Stage 1 and 17.5 days for Stage 2. The outcome of the findings was: 8 upheld, 13 not upheld, and 7 partially upheld.

Description

28 complaints were received from 1 July to 30 September 2022, with 18 dealt with at Stage 1 and 10 at Stage 2. No complaints were referred to the Ombudsman.

Technical Information

  • File Format: PDF
  • File Size: 126 KB
  • Pages: 1
  • Language: EN
  • Author: Maureen Knight
  • Total Downloads: 47
  • Last Updated: 2 months ago

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