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🔗 Source: eprints.bbk.ac.uk
📊 Size: 984 KB
📄 Pages: 33 pages
⬇️ Downloads: 93

Summary

This chapter examines sellers' refusals of offers made by buyers as bargaining moves on Mercado Libre-Ecuador, an online marketplace, and investigates the linguistic resources and strategies used to produce refusals, including relational work and attention to interpersonal concerns. Despite interactions being anonymous, most sellers use verbal strategies with a mitigating function, such as affiliative address, greetings, apologies, justifications, and expressions of thanks. The study adopts a computer-mediated discourse analysis perspective and draws on work on offers, refusals, bargaining, and politeness theory to analyze the realization of refusals and supportive moves in online service encounters.

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Description

This chapter examines sellers' refusals of offers made by buyers as bargaining moves on Mercado Libre-Ecuador, an online marketplace, and investigates the...

Technical Information

  • File Format: PDF
  • File Size: 984 KB
  • Pages: 33
  • Language: EN
  • Total Downloads: 93
  • Last Updated: 23 hours ago

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