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CS-01179-01-NA-Auntie-Annes-Case-Study.pdf

🔗 Source: inmoment.com

📊 Size: 319 KB

📄 Pages: 4 pages

⬇️ Downloads: 75

Summary

Auntie Anne's partnered with InMoment to improve customer experience, recognizing that happy employees mean happy customers. InMoment's XI Platform helped Auntie Anne's make sense of feedback data, incentivize franchises, and recognize top-performing employees. Results included a 9% increase in OSAT, higher sales, and reduced employee turnover. Auntie Anne's uses programs like the "Guest Care Wall of Fame" and "20/70 Club" to recognize and reward employees for excellent customer service, leading to increased engagement and a better bottom line.

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Description

Auntie Anne's partnered with InMoment to improve customer experience, recognizing that happy employees mean happy customers.

Technical Information

File Format: PDF
File Size: 319 KB
Pages: 4
Language: EN
Total Downloads: 75
Last Updated: 2 months ago

Document Overview

This PDF document about Download provides comprehensive information and guidance. Whether you're a beginner or advanced user, this resource offers valuable insights into Download.