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Episode Transcript.pdf

Podcast-Transcript-I-Wish-I-Could-Say-Ive-Never-Made-That-Mistake.pdf
Preview of Episode Transcript...
🔗 Source: lmc.org
📊 Size: 176 KB
👤 Author: League of Minnesota Cities
⬇️ Downloads: 125

Summary

Anne Norris, city manager of Crystal, shares her experience with a communications mistake during the 2020 budget process, where staff miscommunicated a 9% tax levy increase as an average home value increase, rather than an overall 9% increase, resulting in an 18% increase. She took responsibility, apologized publicly, and worked with the council to rectify the situation, regaining trust through honesty, transparency, and improved communication. Norris emphasizes the importance of clear communication, particularly during challenging times like the pandemic, and has since simplified and improved budget presentations to the council and community.

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Description

Anne Norris, city manager of Crystal, shares her experience with a communications mistake during the 2020 budget process, where staff miscommunicated a 9% tax...

Technical Information

  • File Format: PDF
  • File Size: 176 KB
  • Pages: 4
  • Language: EN
  • Author: League of Minnesota Cities
  • Total Downloads: 125
  • Last Updated: 19 hours ago

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