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Everest-Group-Implementing-a-Digitally-Integrated-Operations-Model-WNS.pdf
Preview of Gartner
🔗 Source: wns.com
📊 Size: 569 KB
👤 Author: Everest Group
⬇️ Downloads: 154

Summary

Enterprises need a digitally integrated operations model to drive customer-centric growth and navigate changes in the business environment. Traditional operating models are siloed, limiting adaptability and customer satisfaction. A digitally integrated operations model has six key components: process layer, digital layer, data layer, technology layer, governance layer, and talent layer. It requires a multi-pronged approach, revisiting talent strategy, optimizing processes, leveraging data, and remodeling the technology stack. Benefits include improved efficiencies, enhanced customer experience, and increased revenue. However, implementation challenges exist, such as synchronizing communication, managing process inefficiencies, and establishing strong governance and security protocols.

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Description

Enterprises need a digitally integrated operations model to drive customer-centric growth and navigate changes in the business environment.

Technical Information

  • File Format: PDF
  • File Size: 569 KB
  • Pages: 19
  • Language: EN
  • Author: Everest Group
  • Total Downloads: 154
  • Last Updated: 1 month ago

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