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Managing Serial And Unreasonable Complaints.pdf

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Preview of Managing Serial and Unreasonable Complaints.pdf
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📊 Size: 144 KB
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Summary

Our Lady of Lourdes Catholic Primary School & Nursery has a policy for managing serial and unreasonable complaints, aiming to deal with complaints fairly and impartially. The school defines unreasonable behaviour as actions that hinder the consideration of complaints, such as refusing to articulate complaints, refusing to co-operate, or introducing trivial information. Complainants are expected to limit their communication with the school while the complaint is being progressed. If unreasonable behaviour continues, the headteacher will write to the complainant asking them to change their behaviour, and may specify methods of communication and limit contacts in a communication plan. In cases of aggression or violence, the school will inform the police and may bar the individual from the premises.

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Description

Our Lady of Lourdes Catholic Primary School & Nursery has a policy for managing serial and unreasonable complaints, aiming to deal with complaints fairly and...

Technical Information

  • File Format: PDF
  • File Size: 144 KB
  • Pages: 3
  • Language: EN
  • Total Downloads: 112
  • Last Updated: 6 days ago

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