McGill Hose COVID-19 Response And Continued Operations Guide.pdf

As we monitor the COVID-19 outbreak, prioritizing the health and well-being of employees, customers, and colleagues is crucial. We are committed to being socially responsible and flexible in communication methods. Contact us at 413-525-3977, [email protected], fax 413-525-3175, or [email protected].

Our commitment includes:

- Technical Expertise: Customer service is available for orders, quotes, technical support, and troubleshooting. We can present products and solutions remotely.

- Virtual Facility Visits: Application specialists use video-conferencing technologies to solve issues and provide technical solutions.

- Online Chat Support: Six users are ready to assist with product selection via our website's chat feature.

- E-Purchasing: Research and order fittings and valves online at www.mcgillhose.com or https://shop.brasscatalog.com/mcgillhose. Create an account for easier ordering, and contact us directly for other products.

- Branch Operations: All locations are operational with no disruptions in operations or supply chain. A business continuity plan ensures uninterrupted service during potential office closures or quarantines.

- In-Person Counter Service: While available, we encourage phone, email, or online chat communication to minimize exposure risk. Delivery, shipping, and manufacturing continue with added safety measures.

We will provide ongoing updates as the situation evolves. Wishing everyone well during this challenging time.

Sincerely,
Alex McGill
VP - Sales & Operations