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How-To-Build-Your-ITSM-Business-Case.pdf
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👤 Author: ckidd
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Summary

1. Introduction: Define terms, explain ITSM strategy and ITIL, and list primary motivations and pain points.
2. Current situation: Describe problems, provide failure examples, and include statistics and user satisfaction data.
3. Business-user productivity gains: Summarize how the proposed solution improves user productivity, service levels, access to IT services, and introduces new IT services.
4. Service desk agent productivity and satisfaction: Improving agent productivity and satisfaction.
5. Process improvement gains: Outlining process improvement gains.
6. Cost reductions: Clarify cost reductions from a new deployment model.
7. Financial analysis and call to action: Financial analysis and asking for funding, proposing to align and standardize IT service processes to ITIL best practices, and consolidating ITSM systems into a cloud-based solution.

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Description

1. Introduction: Define terms, explain ITSM strategy and ITIL, and list primary motivations and pain points.
2.

Technical Information

  • File Format: PDF
  • File Size: 349 KB
  • Pages: 9
  • Language: EN
  • Author: ckidd
  • Total Downloads: 330
  • Last Updated: 1 month ago

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