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Project 3 - Final Draft Evaluation Results.pdf

Project 3 - Final Draft Evaluation Results.pdf
Preview of Project 3 - Final Draft Evaluation Results
🔗 Source: durban.gov.za
📊 Size: 3.2 MB
👤 Author: mondli
⬇️ Downloads: 120

Summary

Mageza Project Management prepared a final draft evaluation report on the Mystery Shopper Programme for the financial year 2019/2020, covering projects from August 2019 to March 2021. The report evaluates various units and departments within the eThekwini Municipality, including Business Support, Development Management, Electricity, Engineering, Health, Human Settlements, Metro Police, Parks, Recreation, and Culture, Revenue Management, and Water and Sanitation. The evaluation assessed dimensions such as walk-in and telephonic services, and the report provides overall evaluation results, comparison shops, and municipal contact centres. The report also includes observations, recommendations, and conclusions, highlighting instances of good and bad customer service, and suggesting improvements such as ongoing motivational talks, workshops, and training sessions.

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Description

Mageza Project Management prepared a final draft evaluation report on the Mystery Shopper Programme for the financial year 2019/2020, covering projects from...

Technical Information

  • File Format: PDF
  • File Size: 3.2 MB
  • Pages: 66
  • Language: EN
  • Author: mondli
  • Total Downloads: 120
  • Last Updated: 4 hours ago

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