RTM Consulting: Optimizing Bullhorn's Professional Services For Growth.pdf

RTM Consulting provides strategic and operational advisory services to technology companies and other industries to increase revenues and grow margins by leveraging consulting, professional, and support services more effectively.

Bullhorn's marketplace success put new demands on its professional services capabilities, driving a need for modifications to its approach to delivery and resourcing. The company needed to better understand how to structure and run its professional services organization (PSO) to meet its objective of positioning the PSO for profitable growth and support of the company's overall direction.

RTM Consulting's Business Optimization Practice helped Bullhorn achieve performance improvements through a series of enhancements to its PS strategy and operations:
Aligning overall operations with a revised PS Charter to provide clarity and organizational awareness and readiness to execute
Deployment of Just-in-Time Resourcing to effectively align resources to areas of need, handle the growth in demand, and create more predictability for customers, employees,
Deployment of a Project Management Office to define and govern the use of a consistent approach to delivery

By leveraging the diagnostic and implementation capabilities of RTM Consulting's Business Optimization Practice, Bullhorn is achieving performance improvements throughout its PS Organization.
Improved PS profitability by over 80%
Improved resource utilization by nearly 50% - resulting in consistent achievement of 70%+
Improved customer satisfaction scores by 30%
Reduced the amount of time to initiate projects by 67%

RTM Consulting's Business Optimization Practice works with services organizations to enhance their operations by driving revenue generating improvements and cost saving transformations. The company can help evaluate alternative business models to produce the best results.