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SERVICE LEVEL AGREEMENT.pdf

PLEX_SERVICE_LEVEL_AGREEMENT.pdf
Preview of SERVICE LEVEL AGREEMENT
🔗 Source: billing.plexhosted.com
📊 Size: 122 KB
👤 Author: Reynard
⬇️ Downloads: 101

Summary

PLEXHOSTED LLC's Service Level Agreement (SLA) outlines the terms and conditions for its services, including SharePoint, Web Hosting, Virtual Private Server, Exchange Hosting, and CRM. The SLA defines each service, disaster recovery procedures, restoration policies, and limits on public folder/personal mailbox size, email volume, and inactive/disabled accounts. Key points include:

- Daily network backups with retention times of 3-7 days, depending on the service
- Restoration of deleted items for a fee of $150/hour, with a minimum fee of $75
- Public folder/personal mailbox size limits, with warnings sent at 90-95% and 100% capacity
- Email volume limits, including maximum recipients per email and per 24 hours
- Prohibition on sending bulk emails through PLEX's Internet gateway network
- Inactive/disabled accounts may be permanently deleted if inactive for 3 days or more.

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Description

PLEXHOSTED LLC's Service Level Agreement (SLA) outlines the terms and conditions for its services, including SharePoint, Web Hosting, Virtual Private Server,...

Technical Information

  • File Format: PDF
  • File Size: 122 KB
  • Pages: 7
  • Language: EN
  • Author: Reynard
  • Total Downloads: 101
  • Last Updated: 1 week ago

Document Overview

This PDF document about SERVICE LEVEL AGREEMENT provides comprehensive information and guidance. Whether you're a beginner or advanced user, this resource offers valuable insights into SERVICE LEVEL AGREEMENT.

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