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A Recent UPS Study.pdf

pulse_online_shopper.pdf
Preview of A recent UPS study
🔗 Source: ups.com
📊 Size: 1.46 MB
📄 Pages: 16 pages
⬇️ Downloads: 108

Summary

Online shoppers in Canada value physical stores, international retailers, and marketplaces, driven by desires for better prices, unique products, and convenience. The 2018 UPS Pulse of the Online Shopper study categorizes results into Constants (satisfaction with shopping experience, shipping, and logistics), Movers (mobile, international shopping, and store engagement), and Emergers (alternate delivery locations, marketplaces, and technologies). Key findings include: 77% of online shoppers are satisfied with their overall shopping experience, 40% of purchases are searched for and bought across channels, and 61% expect orders placed by 5 p.m. to qualify for next-day delivery. However, only 24% are willing to pay for next-day shipping, and Canadians pay for shipping on one in three orders.

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Description

Online shoppers in Canada value physical stores, international retailers, and marketplaces, driven by desires for better prices, unique products, and...

Technical Information

  • File Format: PDF
  • File Size: 1.46 MB
  • Pages: 16
  • Language: EN
  • Total Downloads: 108
  • Last Updated: 1 week ago

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