View The Full Article Here.pdf

Customer-Data-Limitless-Value.pdf
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🔗 Source: ismguide.com
📊 Size: 113 KB
📄 Pages: 2 pages
⬇️ Downloads: 138

Summary

Having a sturdy data foundation is critical to successful customer engagement, and properly collected and analyzed customer data can deliver increased business revenue, bigger wallet share, and happier and more loyal customers. The amount of data available is massive and will continue to grow exponentially, with 11 billion connected devices producing 8 zettabytes of data per year, expected to increase to 80 billion devices and 180 zettabytes of data by 2025. To harness this data, companies need to capture, retain, and grow customers amid the digital deluge by gathering transactional data, CRM system data, and third-party data to create holistic customer profiles. These profiles can be enhanced with identity resolution tools and used to develop customer segmentation, personas, and journey maps. Companies can then use various analytical approaches to derive meaningful insights and transform data into value. The data analysis will help identify the right customers and their preferred buying channels, and companies can sell products through traditional media, social media, e-commerce, or emerging technologies. The key is to select the most appropriate channels, be present across multiple channels, and provide consistent care and service throughout the buying journey. By listening to customer feedback, integrating it into customer profiles, and conducting additional data analytics, companies can deliver enhanced customer acquisition, retention, and growth. Tight collaboration between marketing, sales, and technical staff is necessary to achieve this, and companies that can navigate the digital deluge will be able to transform customer data into increased business revenue and happier, more loyal customers.

Description

Having a sturdy data foundation is critical to successful customer engagement, and properly collected and analyzed customer data can deliver increased business...

Technical Information

  • File Format: PDF
  • File Size: 113 KB
  • Pages: 2
  • Language: EN
  • Total Downloads: 138
  • Last Updated: 3 hours ago

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