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Waterscan Response - Retail Exit Code Non-price Protections - 140219 - .pdf

Waterscan-Response-Retail-Exit-Code-Non-price-protections-140219-....pdf
Preview of Waterscan Response - Retail Exit Code Non-price protections - 140219 - ...
🔗 Source: ofwat.gov.uk
📊 Size: 169 KB
👤 Author: Corinne
⬇️ Downloads: 44

Summary

Waterscan Limited is concerned about Ofwat's preferred option regarding the Retail Exit Code, which aims to protect customers on deemed contracts from non-voluntary changes to non-price terms. They suggest implementing general bans on specific non-price changes, such as no advance billing, no alteration to current payment terms, and no change to payment method, to make the contractual relationship clear to customers. Waterscan Limited believes this approach would not hinder retailer innovation and would help prevent customer distrust in the market, particularly among small business customers who have limited choice and often face poor customer experience when switching.

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Description

Waterscan Limited is concerned about Ofwat's preferred option regarding the Retail Exit Code, which aims to protect customers on deemed contracts from...

Technical Information

  • File Format: PDF
  • File Size: 169 KB
  • Pages: 2
  • Language: EN
  • Author: Corinne
  • Total Downloads: 44
  • Last Updated: 5 months ago

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This PDF document about Waterscan Response - Retail Exit Code Non-price protections - 140219 - ... provides comprehensive information and guidance. Whether you're a beginner or advanced user, this resource offers valuable insights into Waterscan Response - Retail Exit Code Non-price protections - 140219 - ....

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