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Wessex Water Response - Outcomes Consultation.pdf

Wessex-Water-response-Outcomes-Consultation.pdf
Preview of Wessex Water response - Outcomes Consultation
🔗 Source: ofwat.gov.uk
📊 Size: 1.42 MB
📄 Pages: 34 pages
⬇️ Downloads: 138

Summary

Wessex Water supports using comparative performance information to make performance commitments more stretching, as it holds companies accountable and creates a reputational incentive. However, they believe that commitments should only be made more stretching if customers value the outcome and it is in their best interests. They suggest that companies should have the choice to either comply with common measures or explain why it may not be in their customers' best interests. Regarding common performance commitments for PR19, Wessex Water thinks that bespoke measures derived from customer engagement are more effective, and that statutory compliance metrics such as water quality and pollution incidents should be left as reputational measures with penalties defined by legislation and other regulators.

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Description

Wessex Water supports using comparative performance information to make performance commitments more stretching, as it holds companies accountable and creates...

Technical Information

  • File Format: PDF
  • File Size: 1.42 MB
  • Pages: 34
  • Language: EN
  • Total Downloads: 138
  • Last Updated: 4 weeks ago

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