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2023 06 22 Corporate Performance Report May 2023.pdf

2023-06-22-item-11.1-corporate-performance-report.pdf
Preview of 2023 06 22 Corporate Performance Report May 2023
🔗 Source: appnhs24wp222b8656a3.blob.core.windows.net
📊 Size: 952 KB
👤 Author: David Sinclair
⬇️ Downloads: 39

Summary

NHS 24's corporate performance report for May 2023 shows a 3% decrease in demand for the 111 service, with 152,505 calls, and strong access performance, with 41% of calls answered within the threshold. The Mental Health Hub answered a record 9,165 calls, and Breathing Space saw a 14-percentage point improvement in calls answered within 5 minutes, to 41%. Staff absence decreased to 7.5%, with improvements in Breathing Space advisor absence contributing to improved service performance. Overall, the report indicates good performance across NHS 24 services, with some areas showing notable improvements.

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Description

NHS 24's corporate performance report for May 2023 shows a 3% decrease in demand for the 111 service, with 152,505 calls, and strong access performance, with...

Technical Information

  • File Format: PDF
  • File Size: 952 KB
  • Pages: 23
  • Language: EN
  • Author: David Sinclair
  • Total Downloads: 39
  • Last Updated: 3 weeks ago

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