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ACSI Telecommunications 2019-2020.pdf

American-Customer-Satisfaction-Index-Telecommunications-Report-2019-2020.pdf
Preview of ACSI Telecommunications 2019-2020
🔗 Source: stopthecap.com
📊 Size: 506 KB
📄 Pages: 20 pages
⬇️ Downloads: 25

Summary

- Customer satisfaction improves by 3.2% to an ACSI score of 64.
- Pay TV customers are more satisfied with the value offered compared to last year.
- Despite improvement, subscription TV remains the lowest-ranked industry among 46 ACSI sectors.
- Cord-cutting accelerated in 2019, with major cable and satellite TV operators losing about 5.8 million subscribers to more satisfying video streaming services.
- 9 out of 11 major subscription TV companies show ACSI gains.
- Comcast's Xfinity improves by 11%, leading the industry in customer satisfaction across all telecom categories.
- Fios by Verizon Communications and AT&T's U-verse TV tie for the top spot with a score of 70.
- AT&T is shifting focus to its new internet-based pay TV service, AT&T TV, and is no longer accepting new online subscribers for U-verse TV.

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Description

ACSI® measures U.S. household satisfaction with major telecom services.

Technical Information

  • File Format: PDF
  • File Size: 506 KB
  • Pages: 20
  • Language: EN
  • Total Downloads: 25
  • Last Updated: 2 months ago

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