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CA Flowdock Outage RCA.pdf

Flowdock-RCA-For-Incident-On-2020-04-21.pdf
Preview of CA Flowdock Outage RCA
🔗 Source: web.archive.org
📊 Size: 798 KB
👤 Author: Yasmin Brook
⬇️ Downloads: 152

Summary

CA Flowdock experienced a 32-hour major incident from April 21 to 22, 2020, resulting in a 22-hour outage and potential data loss. The root cause was a sudden surge in user activity, causing high CPU usage and a corrupted database table, which led to cross-organizational access issues. The incident was resolved by restoring a stable database snapshot, invalidating active user sessions, and performing a full verification. Measures are being taken to prevent similar incidents, including increasing hardware resources, improving monitoring, enhancing the failover mechanism, and including a Database Administrator in the emergency change approval committee.

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Description

CA Flowdock experienced a 32-hour major incident from April 21 to 22, 2020, resulting in a 22-hour outage and potential data loss.

Technical Information

  • File Format: PDF
  • File Size: 798 KB
  • Pages: 4
  • Language: EN
  • Author: Yasmin Brook
  • Total Downloads: 152
  • Last Updated: 1 week ago

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This PDF document about CA Flowdock Outage RCA provides comprehensive information and guidance. Whether you're a beginner or advanced user, this resource offers valuable insights into CA Flowdock Outage RCA.

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