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Customer Code Of Conduct.pdf

Customer Code of Conduct.pdf

🔗 Source: skmaircon.com

📊 Size: 339 KB

📄 Pages: 3 pages

⬇️ Downloads: 117

Summary

SKM's Customer Satisfaction Code of Conduct aims to deliver a "WOW SKM! Experience" to customers through a robust framework. Its objectives include enhanced business, higher enquiry to confirmed order ratio, and positive word of mouth. Customer expectations include immediate connection for enquiries, courteous approach, timely delivery, and value for money. SKM promises to answer enquiries within 24 working hours, acknowledge service requests within 24 hours, and deliver defect-free products. Key Performance Indicators (KPIs) will evaluate performance, and resources such as CRM software and document control will support implementation. Non-compliance may result in loss of market reputation and potential orders. The code will be reviewed annually and revised if necessary, with internal staff training and a clear process for handling enquiries and complaints.

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Description

SKM's Customer Satisfaction Code of Conduct aims to deliver a "WOW SKM! Experience" to customers through a robust framework.

Technical Information

File Format: PDF
File Size: 339 KB
Pages: 3
Language: EN
Total Downloads: 117
Last Updated: 3 hours ago

Document Overview

This PDF document about Customer Code of Conduct provides comprehensive information and guidance. Whether you're a beginner or advanced user, this resource offers valuable insights into Customer Code of Conduct.