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Customer Feedback Report.pdf

Q1-Customer-Voice-2023.pdf

🔗 Source: greatwellhomes.org.uk

📊 Size: 210 KB

👤 Author: Gemma Ager

⬇️ Downloads: 157

Summary

Customers are satisfied with various services, including estate management (15% above target), Independent Living Officer Service (12% above target), and gas repairs (3% above target), but repairs are 1% below target. Common compliments include thorough jobs, perseverance, and polite staff. Complaints focus on communication, cancelled appointments, and contractor performance, leading to changes such as improved safety checks, added website features (map, events calendar, translation toolbar, customer involvement pages, and chatbot), and 6 service changes made between April and June 2023.

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Description

Customers are satisfied with various services, including estate management (15% above target), Independent Living Officer Service (12% above target), and gas...

Technical Information

File Format: PDF
File Size: 210 KB
Pages: 3
Language: EN
Author: Gemma Ager
Total Downloads: 157
Last Updated: 4 hours ago

Document Overview

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