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Item 10.1B Corporate Performance Sept 2022 18 Pages, 756 KB | PDF.pdf

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Preview of Item 10.1B Corporate Performance Sept 2022 18 pages, 756 KB | PDF
🔗 Source: appnhs24wp222b8656a3.blob.core.windows.net
📊 Size: 755 KB
👤 Author: Speirs,Paula
⬇️ Downloads: 100

Summary

NHS inform page views increased by 19% to over 8 million in September 2022, driven by a 58.8% increase in vaccine information and a 22.4% increase in service directory views. Calls increased by 6% to nearly 156,000, with a 17% increase in the unwell pathway and a 10% increase in dental calls. The mental health hub exceeded its target performance for call answering, with 55.2% of calls answered within the threshold. Attendance was 92.7%, showing an overall improvement compared to August and September 2021. Key performance measures included a 21.8% unscheduled care rate, a 47.1% breathing space call answer rate, and a 92.7% staff attendance rate. Patient feedback included 111 pieces of feedback, with 25 compliments and 30 complaints, representing 0.02% of total demand.

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Description

NHS inform page views increased by 19% to over 8 million in September 2022, driven by a 58.8% increase in vaccine information and a 22.4% increase in service...

Technical Information

  • File Format: PDF
  • File Size: 755 KB
  • Pages: 18
  • Language: EN
  • Author: Speirs,Paula
  • Total Downloads: 100
  • Last Updated: 1 month ago

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