Item 10.3 Change Portfolio Board Update Dec 2020 V0 1 5 Pages, 241 KB | PDF.pdf

NHS 24 provided a Change Portfolio update as of 30 November 2020, highlighting the impact of the COVID-19 pandemic on workload and resources. Key points include:

The Urgent Care pathfinder exercise with NHS Ayrshire and Arran started on 3 November and was successful, with lessons learned incorporated into the national programme.
The national rollout of Urgent Care went live on 1 December, with technical support and a national publicity campaign to follow in January 2021.
Enabling programmes, such as Estates, Mental Health, and Connect – Technology and Digital, are supporting the Redesigning Urgent Care programme.
The Change Portfolio governance structure has been reviewed to ensure robust checks and challenge.
Key risks include stretched resources, potential extension of the Incident Management Response, and financial implications if the Urgent Care pathway is not continued beyond March 2021.
Additional funding has been received for the new Urgent Care pathway, and equality and diversity considerations are integral to the change management approach.

Progress updates on key programmes include:

Redesigning Urgent Care: preparations were finalized for the 1 December go-live, with technical changes and staffing arrangements in place.
Mental Health: a test of change collaboration with Police Scotland is proving successful, and workstreams have been paused to relieve pressure on Service Delivery staff.
* Estates: expansion of the estate is critical to provide additional capacity for front-line services, with new office space available at Lightyear and detailed planning underway for Lumina.