Microsoft’s 2018 State Of Global Customer Service Report.pdf

ebook-2018-State-of-Global-Customer-Service.pdf
Preview of Microsoft’s 2018 State of Global Customer Service report
🔗 Source: systemate.dk
📊 Size: 6.02 MB
📄 Pages: 28 pages
⬇️ Downloads: 49

Summary

Customer expectations continue to rise, with 95% of survey respondents citing customer service as important in their choice of and loyalty to a brand. 61% of respondents have switched brands due to poor customer service, with nearly half doing so in the past 12 months. The survey found that great customer service builds loyalty through personalized experiences and creates brand advocates. Respondents ranked customer service as very important, with 58% globally, and 66% in the United States, citing it as a key factor in their choice of brand.

Description

Customer expectations continue to rise, with 95% of survey respondents citing customer service as important in their choice of and loyalty to a brand.

Technical Information

  • File Format: PDF
  • File Size: 6.02 MB
  • Pages: 28
  • Language: EN
  • Total Downloads: 49
  • Last Updated: 13 hours ago

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