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Passenger Services Performance October 2017 To March 2018.pdf

passenger-services-performance-october-2017-to-march-2018.pdf

Preview of Passenger Services Performance October 2017 to March 2018

🔗 Source: assets.live.dxp.maginfrastructure.com

📊 Size: 397 KB

👤 Author: Hannah Beardmore

⬇️ Downloads: 49

Summary

East Midlands Airport is committed to delivering minimum standard levels of service to passengers with reduced mobility, in accordance with EC Regulation 1107/2006. The airport's minimum standards of performance include:
- For departing pre-booked passengers, 80% to wait no longer than 10 minutes, 90% no longer than 20 minutes, and 100% no longer than 30 minutes for assistance.
- For departing non-pre-booked passengers, 80% to wait no longer than 25 minutes, 90% no longer than 35 minutes, and 100% no longer than 45 minutes for assistance.
- For arriving pre-booked passengers, assistance should be at the aircraft side/gate within 5 minutes for 80%, 10 minutes for 90%, and 20 minutes for 100% of 'on chocks' time.
- For arriving non-pre-booked passengers, assistance should be at the aircraft side/gate within 25 minutes for 80%, 35 minutes for 90%, and 45 minutes for 100% of 'on chocks' time.

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East Midlands Airport is committed to delivering minimum standard levels of service to passengers with reduced mobility, in accordance with EC Regulation...

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File Format: PDF
File Size: 397 KB
Pages: 3
Language: EN
Author: Hannah Beardmore
Total Downloads: 49
Last Updated: 1 month ago

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