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Module 1 - Communication covers various aspects of communication, including its definition, influences, importance in policing, and methods of communication. Key points include:

Communication is a two-way process between a sender and receiver, involving verbal and non-verbal communication.
Influences on communication include education, values, attitudes, mood, skills, and previous experiences, as well as frame of reference, which is formed by background experiences and beliefs.
Effective communication is crucial in policing, with 97% of interactions involving verbal communication.
Police officers must understand their powers and communicate effectively with the public, as non-compliance can result in illegal actions and dismissed charges.
Verbal and non-verbal communication helps create, perceive, and interpret messages, with verbal communication involving spoken or written language and non-verbal communication involving body language, signals, and gestures.
Elements of verbal and non-verbal communication include tone, eye contact, speed, facial expressions, and volume, which can convey intended or unintended messages.
* Police officers must be aware of their communication style and adapt it to different situations, including speaking and writing, to ensure clear and effective communication.