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Https://www.ntnu.no/ Documents/10401/1264 435841/Artikkel+Mari A+Kristine+Bækkelie .pdf

Artikkel Maria Kristine Bkkelie.pdf

🔗 Source: ntnu.no

📊 Size: 205 KB

👤 Author: krisg

⬇️ Downloads: 69

Summary

The public sector faces challenges in meeting citizens' needs, and service design can be a powerful innovation tool. However, implementation is a main challenge, requiring change in organizations and people. Designers need skills and tools to implement services, not just create them. The article finds that designers should consider implementation from the beginning of the design project, and organizations and people delivering the service must understand what to change and be motivated to do so. Service design is a growing field, and its success in the public sector depends on improving implementation skills. Research has focused more on designing services than implementing them, and designers need to learn from their weaknesses to remain relevant. The article aims to understand what is important for successful service implementation in the public sector and the role of designers in public service innovation.

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Description

The public sector faces challenges in meeting citizens' needs, and service design can be a powerful innovation tool.

Technical Information

File Format: PDF
File Size: 205 KB
Pages: 10
Language: EN
Author: krisg
Total Downloads: 69
Last Updated: 5 hours ago

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