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BAB_III.pdf
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🔗 Source: eprints.undip.ac.id
📊 Size: 674 KB
👤 Author: HP
⬇️ Downloads: 99

Summary

El servicio al cliente es una unidad de trabajo que se encarga de atender a los clientes o posibles clientes, brindando información y servicios para satisfacer sus necesidades y deseos. El proceso es una serie de eventos que se desarrollan de manera continua, y la queja o reclamo es una expresión de insatisfacción del cliente hacia el servicio recibido. Los clientes pueden ser internos o externos, y las quejas pueden ser verbales o escritas, y se pueden clasificar en diferentes tipos, como instrumentales o no instrumentales. La atención a las quejas es importante para mantener la satisfacción del cliente y evitar la pérdida de negocio.

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Description

El servicio al cliente es una unidad de trabajo que se encarga de atender a los clientes o posibles clientes, brindando información y servicios para satisfacer...

Technical Information

  • File Format: PDF
  • File Size: 674 KB
  • Pages: 15
  • Language: ES
  • Author: HP
  • Total Downloads: 99
  • Last Updated: 6 days ago

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