$12 Billion Dollars.pdf

The Consumer Financial Protection Bureau (CFPB) enforces federal consumer protection laws, supervising financial companies to ensure fair treatment of consumers. Since 2011, the CFPB has provided approximately $11.7 billion in relief to consumers, with $3.6 billion in monetary compensation and $7.7 billion in principal reductions, cancelled debts, and other relief. The CFPB has also ordered $440 million in civil penalties and helped 27 million consumers through supervisory and enforcement work. Notable enforcement actions include:

Bank of America: $727 million consumer refund for deceptive marketing
Citibank: $700 million in consumer relief for illegal credit card practices
JPMorgan Chase Bank: $309 million consumer refund for unfair billing
GE Capital: $225 million consumer refund for deceptive marketing and discrimination
Discover: $200 million consumer refund for deceptive marketing
Capital One: $140 million consumer refund for deceptive marketing
American Express: $85 million and $59.5 million consumer refunds for illegal practices and deceptive marketing
JPMorgan Chase: debt relief for over 528,000 consumers and $50 million consumer refund for illegal debt collection practices.