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20161124damp_and_mou Ld___action_planv2.pdf

20161124damp_and_mould___action_planv2.pdf
Preview of 20161124damp_and_mou ld___action_planv2
🔗 Source: aff.org.uk
📊 Size: 51 KB
📄 Pages: 1 page
⬇️ Downloads: 30

Summary

1. Customer reports damp/mould issue to CarillionAmey Helpdesk.
2. Helpdesk raises survey for Accommodation Officer (AO) to visit property within 5 working days.
3. AO visits property, raises repair plan or calls Specialist contractor, and advises customer.
4. Repairs are undertaken, or Specialist contractor suggests action plan, which may require DIO approval if over £5,000.
5. If DIO rejects request, customer can raise Stage 2 complaint.

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Description

1. Customer reports damp/mould issue to CarillionAmey Helpdesk.
2.

Technical Information

  • File Format: PDF
  • File Size: 51 KB
  • Pages: 1
  • Language: EN
  • Total Downloads: 30
  • Last Updated: 2 months ago

Document Overview

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