Broadband Transparency.pdf

AARP submitted comments to the Federal Communications Commission (FCC) on the Empowering Broadband Consumers Through Transparency proceeding. Key points include:

AARP supports the use of broadband labels to promote transparency and protect consumers from misleading marketing practices.
The organization is concerned that the FCC's adopted label format does not distinguish between fixed and mobile broadband services, which have different decision points for consumers.
AARP believes that broadband service providers must make reasonable accommodations for individuals with disabilities, including making web-based marketing materials available in accessible formats.
Broadband labels should be made available in all languages in which the ISP markets its services, with a possible requirement for a limited set of additional languages.
AARP proposes that ISPs be required to verify the accuracy of their translations and make them available from their main website to all areas where they market their services.

AARP's comments also address other aspects of broadband transparency, including:

Price information: AARP believes that broadband labels should clearly display price information, including any discounts or promotions.
Performance information: AARP supports the inclusion of performance information, such as speed and latency, in broadband labels.
Reliability and cybersecurity: AARP believes that broadband labels should include information on reliability and cybersecurity measures.
* Network management: AARP proposes that broadband labels include information on network management practices, including any restrictions on data usage or speeds.

Overall, AARP's comments aim to promote transparency and protect consumers in the broadband market, with a focus on the needs of older Americans and individuals with disabilities.