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Consumer Advice Scotland.pdf

Citizens_Advice_Scotland_response.pdf
Preview of Consumer Advice Scotland
🔗 Source: gov.uk
📊 Size: 338 KB
📄 Pages: 9 pages
⬇️ Downloads: 105

Summary

Citizens Advice Scotland (CAS) supports the decision to refer the personal current account market for a full investigation by the CMA. CAS is concerned that Scotland is the least competitive part of the UK for personal current accounts. The organization rejects the view that accounts receiving less than £500 a month can be classed as inactive, as this ignores people on very low incomes. CAS's figures support the findings that there has been a slight increase in complaints regarding current accounts in the last six months. The need for access to branches is highly important to consumers, but also a barrier for new firms' entry into the market. Problems with opening accounts present the biggest demand for advice at Scottish CAB within personal current account issues. While advice on debt relating to overdrafts has fallen, issues with default charges relating to overdrafts have risen. CAS suggests that a new simplified one fee rate should be brought in for all accounts to allow easy comparison.

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Description

Citizens Advice Scotland (CAS) supports the decision to refer the personal current account market for a full investigation by the CMA.

Technical Information

  • File Format: PDF
  • File Size: 338 KB
  • Pages: 9
  • Language: EN
  • Total Downloads: 105
  • Last Updated: 4 weeks ago

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