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prs_web201308methodbriefwoc.pdf

🔗 Source: ofwat.gov.uk

📊 Size: 132 KB

👤 Author: Georgina Mills

⬇️ Downloads: 122

Summary

Customer Challenge Groups (CCGs) play a crucial role in ensuring companies prioritize customer needs in their business plans. Companies must demonstrate that their plans reflect customer preferences and are affordable. Ofwat will not provide views on business plans before submission, and companies must own their plans. The risk-based review (RBR) process will assess the quality of business plans, and companies may be asked to clarify specific issues. The presentation of a business plan does not affect its performance in the RBR. Innovation is encouraged, and companies that introduce innovative solutions to deliver customer outcomes are more likely to achieve enhanced status. Ofwat will not use a tick-box approach to the RBR, and companies will not fail on technicalities if their plan is excellent and reflects customer interests.

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Description

Customer Challenge Groups (CCGs) play a crucial role in ensuring companies prioritize customer needs in their business plans.

Technical Information

File Format: PDF
File Size: 132 KB
Pages: 6
Language: EN
Author: Georgina Mills
Total Downloads: 122
Last Updated: 1 week ago

Document Overview

This PDF document about Download provides comprehensive information and guidance. Whether you're a beginner or advanced user, this resource offers valuable insights into Download.