Download.pdf

CA043_Performance_Report.pdf
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🔗 Source: londontravelwatch.org.uk
📊 Size: 111 KB
👤 Author: jdebank
⬇️ Downloads: 120

Summary

The Consumer Affairs Committee received a casework report from the Secretariat, authored by Bryan Davey. The report records progress within the Casework Team and provides preliminary information on performance from January to March 2010. The team faced difficulties in compiling performance data due to issues with the new database, but changes have been made to improve reporting. The report highlights an increasing trend of complainants contacting the team again after a final reply, leading to disproportionate time spent on cases from persistent complainants. To address this, caseworkers will make it clear when they cannot take a matter further and advise complainants to contact the Local Government Ombudsman. The report also provides performance data on case handling, including acknowledgement rates and case status updates.

Description

The Consumer Affairs Committee received a casework report from the Secretariat, authored by Bryan Davey.

Technical Information

  • File Format: PDF
  • File Size: 111 KB
  • Pages: 10
  • Language: EN
  • Author: jdebank
  • Total Downloads: 120
  • Last Updated: 10 hours ago

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