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Bill-Cinnamond-Presentation.pdf
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🔗 Source: sa.ipaa.org.au
📊 Size: 217 KB
👤 Author: Linda Johnson
⬇️ Downloads: 79

Summary

The South Australian government's Department of the Premier and Cabinet has a High Performing Organisations framework focused on customer and citizen needs. The High Performance Framework (HPF) is a systemic approach to organisational performance management and continuous improvement, introducing consistent criteria and tools for agencies to assess and improve performance. It involves a four-step review process: Priorities/Accountabilities, Enterprise Results, Enterprise Management, and Performance and Accountability Statement. The framework emphasizes understanding and integrating customer and citizen views into planning, service design, and delivery.

Description

The South Australian government's Department of the Premier and Cabinet has a High Performing Organisations framework focused on customer and citizen needs.

Technical Information

  • File Format: PDF
  • File Size: 217 KB
  • Pages: 16
  • Language: EN
  • Author: Linda Johnson
  • Total Downloads: 79
  • Last Updated: 3 weeks ago

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