Extendicare Ridgeview Quality Improvement Plan (QIP) 2025/26.pdf

Our Purpose is helping people live better. Our Mission is to provide people with the care they need wherever they call home. Our Vision is a future where everyone in Canada has access to the care and support they need to live their best lives. Our Values include embracing every person for the individual they are, caring for each person as we would our own family, collaborating with others because we achieve more together, being relentless in our efforts to improve, and respecting the resources entrusted to us.

In 2023, Revera's long-term care homes joined Extendicare, providing an opportunity to combine strengths, learn from one another, establish communities of practice focused on continuous improvement and collaboration, and reinforce Extendicare's deep commitment to long-term care in Canada. Throughout our organization, integration work continues to be an important focus in 2025 and beyond.

Our Quality Improvement Plan is guided by our Quality Framework, which outlines the ways in which our home is supported to achieve success with a focus on quality of life, safety, regulatory compliance, and resident engagement. Our home's multidisciplinary Continuous Quality Improvement (CQI) Committee oversees our quality program, meeting quarterly to identify key areas for quality improvement, make recommendations, monitor and measure progress, identify and implement adjustments, and communicate improvement outcomes.

Our priority areas for quality improvement in 2025 include Fall prevention, Pressure injury reduction, Antipsychotic deprescribing, Restraint reduction, and improving the percentage of residents satisfied with the quality of cleaning in their rooms, the quality of care from doctors, and the quality of care from physiotherapists. We also aim to improve the percentage of residents who feel their goals and wishes are heard and considered in their care.

We are committed to working closely with our community partners, including our regional Ontario Health at Home team, hospitals, and business partners, to ensure safe, effective, and high-quality care of residents across the organization and at the local home level. We participate in organization-wide awareness campaigns that educate team members, residents, and families on key health promotion and professional recognition events.

Our home has access to an annual awareness calendar that highlights key health promotion and professional recognition events, which are supported nationally through communication and education, and locally at our home with activities tailored to the home's needs and demographics.