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Grievance Redressal Policy.pdf

Grievance Redressal Mechanism Indifi Capital.pdf
Preview of Grievance Redressal Policy
🔗 Source: d1lfs7vzgvps2q.cloudfront.net
📊 Size: 170 KB
👤 Author: Priyanka Singh
⬇️ Downloads: 63

Summary

Indifi Capital has a Grievance Redressal Mechanism to provide fair, transparent, and timely resolution to customer concerns. Customers can reach out through email ([email protected]), call (+91-8882704303), or write to the Customer Service Department. The mechanism has three levels: Level 1 (Grievance Redressal Officer), Level 2 (Principal Nodal Officer), and Level 3 (RBI Ombudsman). Customers can escalate issues if not resolved within 25 days (to Level 2) or further 5 days (to Level 3), with the option to contact the RBI Ombudsman through portal, email, or physical letters.

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Description

Indifi Capital has a Grievance Redressal Mechanism to provide fair, transparent, and timely resolution to customer concerns.

Technical Information

  • File Format: PDF
  • File Size: 170 KB
  • Pages: 2
  • Language: EN
  • Author: Priyanka Singh
  • Total Downloads: 63
  • Last Updated: 2 weeks ago

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