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Hardship Policy.pdf

hardshippolicy.pdf

🔗 Source: myglowpower.com.au

📊 Size: 797 KB

👤 Author: Morgan Duncan

⬇️ Downloads: 62

Summary

GLOW POWER's Hardship Policy applies to residential customers in QLD, NSW, TAS, SA, and ACT experiencing financial hardship due to factors like death, illness, family violence, unemployment, or reduced income. The policy provides options for managing energy bills, including payment plans, assistance with government concessions and grants, and support for becoming more energy efficient. Customers can authorize a support person to contact GLOW POWER, and the company will engage with them according to the level of authorization. The Hardship Team reviews reports weekly to identify customers who may be experiencing hardship and provides information on assistance options. Customers can join the Hardship Program if they have a history of late payments, broken payment plans, or have requested assistance. GLOW POWER aims to work with customers to set up arrangements that fit their circumstances and assist them in paying ongoing energy use, understanding energy efficiency, and reducing debt.

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Description

GLOW POWER's Hardship Policy applies to residential customers in QLD, NSW, TAS, SA, and ACT experiencing financial hardship due to factors like death, illness,...

Technical Information

File Format: PDF
File Size: 797 KB
Pages: 14
Language: EN
Author: Morgan Duncan
Total Downloads: 62
Last Updated: 1 week ago

Document Overview

This PDF document about Hardship Policy provides comprehensive information and guidance. Whether you're a beginner or advanced user, this resource offers valuable insights into Hardship Policy.