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HMCTS_Citizens_User_ Experience_Research_ June_2018.pdf

HMCTS_Citizens_User_Experience_Research_June_2018.pdf
Preview of HMCTS_Citizens_User_ Experience_Research_ June_2018.pdf
🔗 Source: srln.org
📊 Size: 584 KB
👤 Author: Collins, Benjamin (TSMLP)
⬇️ Downloads: 926

Summary

HM Courts & Tribunals Service conducted citizen user experience research in 2018, carried out by Kantar Public, to understand users' needs and experiences and improve services. The research aimed to identify what makes for a good user experience, including user expectations, trust, and respect. Key findings include overall ratings of experience, key driver analysis, and individual element results, such as information received, information preferences, and experience of staff. The report is available for download and is licensed under the Open Government Licence v3.0.

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Description

HM Courts & Tribunals Service conducted citizen user experience research in 2018, carried out by Kantar Public, to understand users' needs and experiences and...

Technical Information

  • File Format: PDF
  • File Size: 584 KB
  • Pages: 21
  • Language: EN
  • Author: Collins, Benjamin (TSMLP)
  • Total Downloads: 926
  • Last Updated: 2 weeks ago

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