Ontario Lacrosse Association Accessibility Standards Policy.pdf

The Ontario Lacrosse Association (OLA) is committed to ensuring accessibility for all, including individuals with disabilities, across its operations and services. This policy outlines their standards and practices:

Physical Access: The OLA office at 1 Concorde Gate, Toronto, ON, is fully accessible with elevator access and a concierge available during business hours.

Communication: Online content is designed for accessibility, and translation software assists in communication with those who require language support. Phone calls are preferred for direct communication to ensure clarity.

Training: Staff involved in public interactions and policy development receive training on accessibility standards every two years, documented in their personnel files.

Assistive Devices: OLA staff is familiar with various assistive devices used by individuals accessing their services.

Service Animals & Support Persons: Both service animals and support persons are welcome in all areas open to the public.

Disruption Management: In case of office disruptions, clear notices are posted on the website regarding duration and alternative contact options.

Feedback Mechanism: Individuals can provide feedback on accessibility through email ([email protected]) or mail to Stan Cockerton, Executive Director.

Policy Availability & Review: The policy is publicly available on the OLA website, and any policy not adhering to accessibility standards will be reviewed by the Board of Directors.