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Download The Case Study.pdf

R2_122722_Ombud_CaseStudy_Zendesk.pdf

🔗 Source: scale.ombud.com

📊 Size: 67 KB

📄 Pages: 1 page

⬇️ Downloads: 215

Summary

Zendesk, with 145,000 clients worldwide, provides customer service solutions and experienced 35% yearly growth, leading to challenges in scaling and streamlining responses to requests for information (RFPs, security assessments). The company used Ombud to automate content-centric activities, combining content collaboration, project management, and machine learning. Key challenges included departmentalized and disconnected info sources, time-intensive processes, and highly manual handling of requests. Ombud's solution centralized information, streamlined security confirmation, and made responses easier to review. Results included a 50% decrease in response time, new employees completing requests within their first week, a 3x increase in win rates, and a reduction in required admin staff.

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Description

Zendesk, with 145,000 clients worldwide, provides customer service solutions and experienced 35% yearly growth, leading to challenges in scaling and...

Technical Information

File Format: PDF
File Size: 67 KB
Pages: 1
Language: EN
Total Downloads: 215
Last Updated: 1 month ago

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