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Https://www.de-nfg.n L/images/klachten/20 21701%20interne%20kl Achtenprocedure.pdf

2021701 interne klachtenprocedure.pdf
Preview of https://www.de-nfg.n l/images/klachten/20 21701%20interne%20kl achtenprocedure.pdf
🔗 Source: de-nfg.nl
📊 Size: 1.11 MB
👤 Author: huiji
⬇️ Downloads: 23

Summary

Het klachtenreglement van de NFG regelt de procedure voor het behandelen van klachten van medewerkers en klanten. De procedure bestaat uit verschillende stappen, waaronder begeleiding en/of bemiddeling, indienen van de klacht, bevestiging en registratie, onderzoek, rapport van bevindingen en besluit over maatregelen. De klager kan een klacht indienen bij de Klachtenfunctionaris, die de klacht zal onderzoeken en een besluit zal nemen over eventuele maatregelen. De procedure heeft als doel om klachten op een zorgvuldige en transparante wijze af te handelen en om de kwaliteit van de dienstverlening te waarborgen.

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Description

Het klachtenreglement van de NFG regelt de procedure voor het behandelen van klachten van medewerkers en klanten.

Technical Information

  • File Format: PDF
  • File Size: 1.11 MB
  • Pages: 11
  • Language: NL
  • Author: huiji
  • Total Downloads: 23
  • Last Updated: 1 month ago

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