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IAM Service SLA.pdf

gtc-appendix-sla-iam-service-04-2023_2.pdf
Preview of IAM Service SLA
🔗 Source: backend.atoss.com
📊 Size: 74 KB
👤 Author: Hagemeier Stefanie
⬇️ Downloads: 66

Summary

The COMPANY provides the IAM Service with 99.9% monthly availability, calculated based on total time minus permitted and unplanned service failures, with CUSTOMER responsible for impairments to data transmission via the Internet or their IT system. Permitted service failures include maintenance work, temporary disruptions, and faults due to illegal use or FORCE MAJEURE EVENTS. Planned maintenance windows are stated on COMPANY's website, with adjustments informed 30 days in advance, and short-notice maintenance windows may be announced for data protection and operational reliability reasons. The IAM Service is not included in the SUPPORT HOTLINE.

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Description

The COMPANY provides the IAM Service with 99.9% monthly availability, calculated based on total time minus permitted and unplanned service failures, with...

Technical Information

  • File Format: PDF
  • File Size: 74 KB
  • Pages: 2
  • Language: EN
  • Author: Hagemeier Stefanie
  • Total Downloads: 66
  • Last Updated: 1 week ago

Document Overview

This PDF document about IAM Service SLA provides comprehensive information and guidance. Whether you're a beginner or advanced user, this resource offers valuable insights into IAM Service SLA.

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