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Aftermarket Strategy

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Preview of Customer Service Excellence
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Customer Service Excellence (blog-canadianautoworld-customerserviceahottopic-january-2017.pdf)

109 KBEN 1 page
Diana Ricketts emphasizes leveraging customer service as a competitive differentiator. LGM's OEM Forum discussed new customer expectations and trends in service excellence. Dealerships and automakers must adapt to changing retail models.
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