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Inbound Call Centre Process Flow

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Preview of Effective Communication in Patient Care: Language Access Considerations
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Effective Communication in Patient Care: Language Access Considerations (1-Ten-Tips-for-Caring-for-Immigrant-Limited-English-Proficiency-Patients-in-the-Age-of-Covid19.pdf)

321 KBEN 6 pages
1. **Ensure Patient Understanding:** Mandate interpreter confidentiality at the start. Avoid using family/friends as interpreters. 2. **Patient-Centered Care:** Ask about patient concerns and treatment feasibility. Clarify misinformation, inquire about additional treatments, and...
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