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Amazement Course.pdf

Shepard-VT_Course-Outlines_AmazeEveryCustomer.pdf

🔗 Source: shepardvirtualtraining.com

📊 Size: 41 KB

📄 Pages: 2 pages

⬇️ Downloads: 85

Summary

The content consists of 7 courses with multiple tools and drills:
Course 1: Amazement 101, covering introduction, case for ACE, 7 Amazement Principles, and 5 Areas of Amazement.
Course 2: Leadership, with 9 tools and drills focusing on ownership, trust, and adaptation.
Course 3: Culture, featuring 13 tools and drills on being the best place to work, defending culture, and adopting a customer-first mindset.
Course 4: One-On-One, including 15 tools and drills on customer treatment, focus, and engagement.
Course 5: The Competitive Edge, with 9 tools and drills on owning your mile, satisfaction, and loyalty.
Course 6: Community, covering 4 tools and drills on reciprocity, doing local well, and loyalty.
Course 7: Create a Demanding Customer, with a focus on creating demanding customers.

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Description

The content consists of 7 courses with multiple tools and drills:
Course 1: Amazement 101, covering introduction, case for ACE, 7 Amazement Principles, and 5...

Technical Information

File Format: PDF
File Size: 41 KB
Pages: 2
Language: EN
Total Downloads: 85
Last Updated: 3 weeks ago

Document Overview

This PDF document about Amazement Course provides comprehensive information and guidance. Whether you're a beginner or advanced user, this resource offers valuable insights into Amazement Course.