Service Leadership Seminar.pdf

Leaders, managers, and supervisors attend a workshop to master skills for nurturing a service culture, improving coaching and reinforcement skills, and earning certification credentials. The workshop equips team leaders with skills to establish purpose, build passion, and teach how to focus and energize teams. It establishes clearer standards for quality and customer service, builds commitment to meeting customer needs, and increases teamwork and collaboration. The workshop provides techniques for continuous quality improvement, problem-solving, and timely action on customer service issues. Participants learn to recognize areas that create gaps between what they provide and what customers expect, and how to become more responsive and customer-oriented. The workshop enables exceptional service through exceptional management, defines service standards, and provides techniques for feedback and empowerment. Instructional methods include interactive modules, hands-on experience, activities, and exercises that change attitudes and behaviors. Participants learn to define customer service, identify gaps, master service points, and empower people to anticipate and manage flash points. They also learn how to give positive and negative feedback, develop a plan for giving feedback, and use empowerment in a changing environment. The workshop includes reinforcement tools such as books, participant guides, and certificates. The goal is to achieve a positive transformation in employees, increase awareness of customer needs, and teach fundamentals of great customer service. Participants learn how to improve skills for dealing with customers, increase employee self-worth, and improve communication and cooperation. The workshop aims to increase sales, profits, and customer base, improve organization image and brand, and reduce customer complaints. Participants become certified to facilitate Leading Empowered Teams and Feelings, and receive facilitator materials and discounts on participant materials.